Returns & Exchanges

We’re happy to offer a 30 day return policy.   If for whatever reason you aren’t happy, we’re happy to exchange or refund your purchase.

Email us at hello@rumpl.co.uk with your order number, name and reason for return and what items you’re returning to get the ball rolling.

It's FREE to return! Once you’ve advised us of your return, please visit our Returns Portal and follow the Instructions Print your returns label at home or at the Post office.

If you have requested a refund, please allow up to 10 working days for the refund to appear in your original account used to make the purchase.

If you did not purchase your blanket from Rumpl.co.uk, please return your product to the place you originally purchased it. We cannot accept international returns.

Rumpl takes no responsibility for returned items that have not been returned via our Royal Mail Returns Portal. We recommend you obtain postal insurance before sending the items if using a different service. This does not affect your statutory rights.



If you would like to exchange your blanket to a different colour or size, we understand. We want to make it easy for you to get a blanket you love. You can exchange any blanket that still has its tags in place and hasn't been used within 30 days of purchase.

Email us at hello@rumpl.co.uk with your order number and what items you’re exchanging to get the ball rolling.

We’re human, we make mistakes too. If we have sent the wrong item, we’ll exchange it no problem. 

Contact us at hello@rumpl.co.ukto get started. Please include your order number.

Shipping & Warranty

We offer FREE UK Standard Delivery on all orders over £75.

You will be charged £3.99 for Standard Delivery if your order is less than £75. Parcels will take up to 5 working days to arrive.

You can choose to receive your products a little quicker with our UK Express Delivery £5.99which can take up to 3 working days if orders placed before 3pm Monday to Friday.

Note: This excludes Saturdays, Sundays and Public Holidays.

We take pride in the quality of our products, and we back it up with our Rumpl Guarantee, a 1-Year Warranty on any manufacturer defects. This does not account for normal wear and tear.

If something is amiss, send us a note at hello@rumpl.co.uk with proof of purchase (order number or email) and we'll do what we can to make it right.

If you purchased your Rumpl from another retailer, please refer to them for your Warranty.

Product

Rumpl blankets are designed to shed dirt and odour, however periodic washing is still needed for optimal performance. Use warm water and a non-detergent performance wash. Only wash your Rumpl in a front load washing machine; do not dry clean.

We strongly recommend air drying. If you must use a dryer, use the lowest tumble setting with the heat turned off. Excessive heat can damage your blanket.

DWR is short for Durable Water Repellent. It’s a coating applied to many pieces of outdoor gear and apparel to add water resistance. There have been concerns about the waste generated from the production and application of DWR, and we’ve worked with our suppliers to choose a treatment that significantly reduces byproducts. Learn more about how we use DWR here.

We've worked hard to incorporate post-consumer recycled materials into new and existing Rumpl products including the Original Puffy Blanket and the NanoLoft Puffy Blanket. We've used over 3,000,000 recycled plastic bottles in 2019 alone. Learn more here. 

Our down is 100% fair trade certified and obtained as a harm-free by-product of the food industry, meaning that nothing is live-plucked.  Both our down supplier and our factory are audited yearly by the IDFL (International Down and Feather Testing Laboratory) and have received the Responsible Down Standard certification.

All of our Rumpl Puffy outdoor blankets include four corner loops to stake down to the ground, clip together in a number of ways, and any other use cases you can think of!

We offer a variety of blanket materials, insulation, and weights.

Our Down Puffy blanket is our most packable blanket and is filled with 600 power responsibly sourced down. It has the best warmth to weight ratio.

Our NanoLoft® Puffy blanket is our proprietary synthetic or down-alternative blanket. It's extremely packable and has amazing warmth to weight ratio for a synthetic insulation. It's also our warmest blanket.

Our Original Puffy blanket is a fantastic everyday outdoor blanket that will keep you warm camping, at the park, at sporting events, the beach, concerts––you name it!

Rumpl is the Original outdoor blanket. We make the best and most versatile blankets on the market. Try one for yourself! 

General

Have a question? We can point you in the right direction. 

Support

hello@rumpl.co.uk

Rumpl HQ is based in Northwest Portland, Oregon. 

Rumpl UK is based at the offices of Unify Brand Partnerships in Cwmbran, Wales.

Rumpl UK, The Lake House, Lake View, Llantarnam Industrial Park,
Cwmbran, NP44 3HP







Rumpl is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at hello@rumpl.co.uk with “Disabled Access” in the subject line and provide a description (and screenshot if possible) of the specific feature you feel is not fully accessible, or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.


Email: hello@rumpl.co.uk

Still have questions? Email hello@rumpl.co.uk and we'll take care of you!